Last Updated: 15 March 2025
This Privacy Policy outlines the manner Sima Parking (“we”, “our”, or “us”), a car park operations company, collects, uses, stores, and protects your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
1. Who We Are
Sima Parking operates and manages car park facilities across Malaysia. Our operations are conducted under companies including Sima Auto Park (M) Sdn Bhd and Sima Parking (M) Sdn Bhd. We are strongly committed to protecting your privacy and the security of your personal information and data, whether collected via digital platforms, physical forms, or at-site systems.
For any inquiries relating to your personal data or this Privacy Policy, you may contact us at:
Email: [email protected]
2. What Personal Data We Collect
We may collect and process the following categories of personal data:
- Full Name – for registration and identity verification
- Phone Number – for contact, alerts, and support
- Email Address – for communication, invoicing, or e-receipts
- IC/Passport Number – for identity confirmation where legally required
- Vehicle Plate Number – for access control, registration, and parking record purposes
Data is collected when you:
- Register for season passes or tenant allocations;
- Submit service inquiries or support requests;
- Enter our premises with vehicle plate recognition or security systems; and/or
- Provide documentation for regulatory reporting or tax compliance.
3. Purpose of Data Collection
We collect or contain personal data to support the following functions:
- Customer Support & Service Fulfilment: To assist with inquiries, identify your account, and deliver efficient customer service.
- Billing & Invoicing: To issue accurate billing, process transactions, and maintain proper financial records.
- Regulatory Compliance: To comply with national laws including requirements by LHDN for e-invoicing under the MyInvois or E-Invoice system.
Your information and/or data is processed solely for these purposes and only by authorised personnel.
4. Data Disclosure & Retention
- Strict Internal Use: All personal data is kept within Sima Parking’s internal systems. We do not sell, distribute or disclose customer information to any third-party companies, vendors, or service providers.
- Retention Period: Personal data is retained only so long as necessary to fulfil the operational or legal purposes it was collected for. Once no longer required, data is safely deleted or anonymized.
5. How We Protect Your Data
We apply robust security measures to safeguard all customer data, including:
- Controlled Staff Access – Only relevant departments handle sensitive data.
- Digital Protection – Firewalls, data encryption, and secure backup systems are employed.
- Physical Security – On-site servers, kiosks, and terminals are kept under surveillance and restricted access.
- Policy Enforcement – Confidentiality practices and internal audits are enforced to prevent misuse or data leakage.
6. Policy Updates
From time to time, we may revise this Privacy Policy periodically to reflect operational changes or new regulatory requirements.
The latest version will be published on our website or made available upon request.
By using our parking services or providing your personal data, you thereby acknowledge and agree to the terms described in this Privacy Policy.