Last updated: July 25, 2025

1. General Policy

All payments made to Sima Parking are considered final and non-refundable. However, under certain circumstances, refund requests supported with strong evidence may be evaluated on a case-by-case basis.

Refunds may be considered for:

• Duplicate or overpayments.
• Technical errors during payment.
• Valid service-related issues under our care and control.

2. Refund Request Process

To initiate a refund request:

• Submit your request in writing to [email protected] within 14 days of the transaction date.
• Include relevant details such as payment reference, date, amount, and supporting documentation.
• All requests will be subject to internal verification and approval.

3. Refund Processing

• Upon approval, such refunds will be processed within 14 working days.
• All Refunds will be made via the original payment method or bank transfer.
• No cash refunds will be entertained.

4. Final Decision

Sima Parking reserves the right to approve or reject any refund request at our sole discretion, based on the evidence provided and the nature of the case.

5. Contact Us

For any queries or refund submissions, please contact:

📧 [email protected]
📞 03-2181 7072

This refund policy may be updated from time to time. Please refer to this page for the latest version.